We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.
• How can I ask for a merchandise return?
Login to your account section and select order history. Then navigate to the order details. Select the item you wish to return and click "request a return".
If you placed your order as a guest you need to transform your guest account into a customer account first. You have enter your order data in the guest tracking section of the website that was sent to you when the order was shipped. Then follow the instructions for converting your guest account into a customer account. Then follow the instructions for merchandise return as a logged customer.
• What is your return address?
Depending on where you live the return address may vary. You can find the return address for your shipment on the invoice and the delivery note.
• What is your online returns policy?
If you are not fully happy with the goods you have received, you can return them to us within 10 days of receipt, providing they are in an original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been obviously damaged or are not in original condition.
• Returns Terms and Guidelines
All returned items must be unused, with original packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post. The box is part of the product, therefore any damage may result in the return being refused.
Please make sure all return packages are sent with a traceable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. We are NOT responsible for any return custom charges made. Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
Please refer to our TERMS & CONDITIONS for further information on returns.
• How long will it be before I get a refund?
We aim to process returns within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.
• How long will it be before I get an exchange?
We aim to process returns within 7-10 working days of receiving them. Once your return has been processed and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.
• Can you confirm you have received my return?
We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Services team.